Being a technology services company, we see a lot of problem statements
directly jump into solutioning by skipping the vital ROOT CAUSE ANALYSIS.

There are lot of techniques used to perform detailed root cause analysis
like Pareto Charts, FMEA (Failure Mode Effect analysis), Fault tree etc.

But lets keep it simple! 👍

To start understanding a problem, the 5 WHYs technique is relatively straightforward.
All you have to do is identify the problem and then ask ‘WHY’ five times consequently.

Sometimes, you might find the root cause before you reach your fourth line of inquiry.
Sometimes, you might have to ask why a few more times to reach the actual root cause.

This method was developed by Sakichi Toyoda, founder of Toyota,
and incorporated into the Toyota Production System (TPS).

Yes! Japanese Techniques are always something to watch out for. 👀

An example of how we solved one such problem for a customer.
Get in touch with us when you think of solving it the digital way!
Happy Problem Solving!

#digitaltransformation #productdevelopment #rootcauseanalysis #technology